Business Analysis
Requirements gathering, BRD, FSD, process analysis and business-to-IT alignment.
BUSINESS × TECHNOLOGY × DELIVERY
Business, Technology
& Delivery Consultant.
Connecting Business, Technology & Delivery.
I bridge the gap between business needs and technology delivery — turning requirements into structured solutions, practical workflows, clear documentation, and coordinated execution.
Business Analysis
Technology
Delivery
WHAT I DO
Turning business needs into
Turning business needs into
structured technology delivery.
Project & Delivery
Change requests, project coordination, UAT, stakeholder and vendor management.
Technology
Oracle, Oracle APEX, databases, Jira, service management and integrations.
Automation
RPA, Blue Prism and practical process automation solutions.
Documentation & Communication
Business, functional, technical and database documentation with professional presentations.
R
WHY REFKY
More Than
More Than
One Perspective.
My experience spans software quality, application development, IT management, automation, business analysis and technology delivery.
This allows me to look at a problem from both the business and technical perspective — while keeping delivery, documentation and stakeholder alignment in focus.
Business
×
Technology
×
Delivery
FEATURED CASE STUDIES
Selected work &
Selected work &
professional experience.
01
Automation / RPA
RPA & Blue Prism
11 Processes
→
6 Live
Contributed to an award-recognized RPA initiative using Blue Prism, supporting process automation delivery and team development.
02
Business Analysis
From Requirements to Delivery
Requirements → BRD → Development → UAT
Translating business needs into structured requirements and coordinating delivery with technical teams and stakeholders.
03
Technology
Oracle APEX & Database Documentation
Applications • Database • Documentation
Working across application and database environments with a focus on structured technical documentation.
PROFESSIONAL JOURNEY
Experience across
Experience across
business & technology.
2008
Technical Support
Technical Support — ROOT Technologies
2009–2015
Software Quality & Testing
Software Quality Control & Senior Software Quality Engineering
2015–2021
Application Development & Management
Application supervision, development and IT application management
2021–2023
IT Management
IT management and application development leadership
2024–2025
Business Development & Analysis
Requirements, documentation, UAT and business-to-technology alignment
2025–Present
Business Analysis & Technology Delivery
Business analysis, change delivery, integrations, vendors and UAT
LET'S CONNECT
Have a business or
Have a business or
technology challenge?
Let's turn the requirement into something clear, structured and deliverable.